Rugmaster.com offers a 30Day Money Back Guarantee on all products sold on this website.

We want you to be 100% satisfied with your purchase. This is why we offer straightforward returns and refund policy. - Returns charge will be applied depending on the circumstance of the item being returned.

You may return an item within 30 days of receipt for any reason (some exceptions apply – see below). 

  1. The return request must be notified to us within 30 days of receipt
  2. Products must be returned in the condition they were received
  3. Products must be returned in the packaging in which they were received
  4. Contact Us to book return.
  5. Return Charge will only apply if we are at fault.
  6. Paperwork stating your order number, name and address must be included with the return