- FAQ's -
CHANGE OR CANCEL AN ORDER
If you would like to change or cancel your order contact us immediately on 01908 880203. If your order has not been dispatched we will arrange a cancellation and a refund or exchange.
If your order has already been dispatched or delivered, then you will need to follow our Returns Procedure in the event of any unwanted products.
If you need to change your delivery details contact us immediately on 01908 880203. If your order has not been dispatched we will ensure your delivery details are changed. If your order has been dispatched and it is to an incorrect delivery address we cannot be held liable for any losses incurred by you through placing the order.
Please have your order number ready to quote.
TRACKING YOUR ORDER
Once your order has been dispatched we will email you any available tracking information so as you can track your delivery. If no tracking information is available we will provide as much information as possible on estimated delivery dates.
Please contact us for further information on tracking your order.
DO YOU SUPPLY SAMPLES OF YOUR RUGS?
Yes, we do have samples of our rugs on request. However we do make every effort to ensure that our images and product videos are as accurate as possible. You can also return any rug purchased from us for a full refund if when you receive it you find that it is not suitable.
SHIPPING & RETURNS
WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED OR I RECEIVE THE WRONG PRODUCT?
DO YOU DELIVER TO IRELAND AND OTHER OFFSHORE UK LOCATIONS?
Yes we deliver to most UK offshore locations, Please contact us for more information.
DO YOU DELIVER OUTSIDE THE UK?
Yes we deliver to all countries within mainland Europe. The cost off international deliveries can vary based on the size and weight of the rug(s) you wish to purchase from us. We therefore ask that you contact us for a quote stating the name and size of the rug(s) you are interested in purchasing.